Order & Shipping Policy

RETURN POLICY

we accept merchandise purchased from kobeautylover.com site only within 30 days of purchase for a full refund or less.

All returning items must be in the original condition, unopened and unused. We will not accept goods that have been used or opened. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging redelivery within 14 days.

If the merchandise was damaged during shipment, we will replace it at no extra fees. If a replacement is unavailable, you will receive a full refund in the original method of payment.

Customers are responsible for the all return shipping costs.

RETURN PROCESS

Our customer service will provide you with the Return Merchandise Authorization Form and Return Merchandise Authorization Number (RMA) if return conditions are accepted (exceptions may apply).

*Return Merchandise Authorization (RMA)*

Complete the Return Merchandise Authorization Form with your RMA

Put return item(s) in the original packaging (if possible), include the Return Merchandise Authorization Form, item(s) to be returned, and seal the package securely.

we will send return address by E-mail.

For your protection, we recommend that you send your return via UPS and keep your receipt with the tracking number for your records.

It takes up to two weeks to process returns and credit your account. If you have any questions about your return, please contact Customer Service via our contact us online form or at info@kobeautylover.com

All online orders must be returned to our return center at Sydney.

Confidentiality and Security

KBL(kobeautylover) undertakes to uphold the confidential nature of any Personal Information that you may provide when using the Site or in another transaction.

thanks.