Return Policy

RETURN POLICY

We accept returns of merchandise purchased from kobeautylover.com site only within 30 days of purchase for a full refund or less.

 

All returning items must be in the original condition, unopened and unused. We will not accept goods that have been used or opened. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging re-delivery within 14 days.

 

If the merchandise was damaged during shipment, we will replace it at no extra fees. If a replacement is unavailable, you will receive a full refund in the original method of payment.

 

Customers are responsible for the all return shipping costs.

 

RETURN PROCESS

Contact us via email at info@kobeautylover.com with:
- your name
- order number, and
- the reason for your return

 

 

We will provide you the return address via e-mail.

 

Put return item(s) in the original packaging (if possible) and seal the package securely. We recommend that you keep your receipt with the tracking number for your records.

 

It takes up to two weeks to process returns and have the amount credited back into your account. If you have any questions about your return, please contact Customer Service via our contact us online form or at info@kobeautylover.com

 

All online orders must be returned to our return center in Sydney, Australia.

 

CONFIDENTIALITY AND SECURITY

KO BEAUTY LOVER (KBL) undertakes to uphold the confidential nature of any Personal Information that you may provide when using the Site or in another transaction.

 

Thank you so much.